Make Sure Sonik.ai Uses the Right Microphone and Speakers
As a best practice, we suggest using the Chrome browser. Please confirm that you are using the latest version prior to attempting the steps below.
Sonik.ai recommends the use of wired headsets if possible. Wireless or bluetooth headsets may cause poor audio quality due to connectivity issues between the device and your system.
As a first step, please run the Pre-Call Test on the TokBox website. This will assess the performance of your hardware and network and provide helpful insight for further troubleshooting.
Before You Start
We recommend:
Connecting your headset before opening Sonik.ai
Closing any applications that may already be using your microphone
Verifying that your microphone is not muted
Refreshing Sonik.ai after changing audio settings
Verify Browser Microphone Permissions
Sonik.ai requires microphone access to place and receive calls.
Google Chrome
Open Sonik.ai.
Click the settings icon next to the URL.
Locate Micro/Microphone.
Click Réinitialiser l'autorisation/Reset Permissions.
Refresh the page.
Go to the Dialer : https://app.referly.io/dialer
Click "Call Settings" on the top right corner
Select the correct device and Refresh Microphone access
Allow microphone access when prompted.
Microsoft Edge
Open Sonik.ai.
Click the lock icon next to the URL.
Ensure Microphone is set to Allow.
Refresh the page.
Mozilla Firefox
Click the microphone icon in the address bar.
Verify that microphone access is allowed.
Refresh Sonik.ai.
Safari
Open Safari → Settings for This Website.
Set Microphone to Allow.
Refresh the page.
Verify the Correct Microphone Is Selected
Sometimes the browser is using a different microphone than the one connected to your computer.
Google Chrome
Open Chrome Settings.
Navigate to:
Privacy and Security → Site Settings → Microphone
Select the microphone you want to use.
Refresh Sonik.ai.
Microsoft Edge
Open Edge Settings.
Navigate to:
Cookies and Site Permissions → Microphone
Select the correct microphone.
Firefox
Firefox generally follows the microphone selected by your operating system.
Verify that Sonik.ai has permission to access the device.
Verify Your Computer Audio Settings
If the browser permissions are correct but audio is still not working, verify your operating system settings.
Windows
Check Microphone
Open Settings.
Go to System → Sound.
Under Input, select your microphone.
Speak into the microphone and verify activity is detected.
Check Speakers
Under Output, select your speakers or headset.
Increase the output volume if necessary.
Check Privacy Permissions
Open Settings → Privacy → Microphone.
Enable:
Microphone Access
Allow Desktop Apps to Access Your Microphone
macOS
Check Microphone
Open System Settings.
Click Sound.
Open the Input tab.
Select your microphone.
Verify input activity appears when speaking.
Check Speakers
Open the Output tab.
Select your headset or speakers.
Verify volume levels.
Check Permissions
Open System Settings → Privacy & Security → Microphone.
Verify that your browser is allowed to access your microphone.
Close Other Applications Using Your Microphone
Another application may already be using your audio device.
Common examples include:
Zoom
Microsoft Teams
Google Meet
Discord
Slack Calls
Recording software
Close these applications completely and refresh Sonik.ai.
Restart Your Browser
If permissions and devices appear correct but audio is still unavailable:
Close all browser windows.
Reopen the browser.
Log back into Sonik.ai.
Test your audio again.
Restart Your Computer
Restarting your device can resolve operating system conflicts that prevent microphone detection.
After restarting:
Connect your headset.
Open your browser.
Launch Sonik.ai.
Test your audio again.
Still Having Issues?
If the problem persists, contact Sonik.ai Support using the chat on the bottom right corner of the interface and include:
Browser name and version
Operating system
Audio device being used
Screenshot of any error message
Description of the issue (no audio, microphone not detected, no sound in calls, etc.)
This information helps our team diagnose the issue more quickly.